Our Privacy Policy

This privacy policy explains how we (Playhouse Industries Ltd / PlayPlanet Horndean) use any personal information we collect about you when you use this website.


• What information do we collect about you?
• Cookies
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Changes to our privacy policy
• How to contact us


What information do we collect about you?

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.

We collect Device Information using the following technologies:-

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.For more information see the section below on ‘Cookies’.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the website.



Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.


How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services that we think may be of interest to you. We may use your information collected from the website to personalise repeat visits to our website. We will not share your information for marketing purposes with other companies.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with our website, and to assess the success of our marketing and advertising campaigns).



We would like to send you information about services of ours which may be of interest to you. If you have previously consented to receive marketing material, you have the right to opt out at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email info@playplanethorndean.com or click here.


Access to your information and correction

If you are resident in the EU, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email info@playplanethorndean.com

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.


Changes to our privacy policy

We keep our privacy policy under regular review and any updates will be published to our website, this privacy policy was last updated on 16 February 2019.


How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you by emailing us at info@playplanethorndean.com

Our Cafe

Enjoy breakfast, lunch or dinner at our 5* rated Play Planet cafe. We serve delicious hot food, drinks and snacks all day from our cafe. With an excellent view over the softplay area, you can keep an eye on your little ones whilst they continue to play.

We cater for those with food allergies, gluten intolerance and/or special dietary requirements.

Feeling peckish after a busy few hours of play? Take a break and enjoy a bite to eat in our cafe, quality food at reasonable prices.


Where to find us

Contact us

Playhouse Industries Ltd
1c Wessex Gate

Call us

tel.023 9257 0333


Get in touch

What would you like to talk about?

©2020 Playhouse Industries Ltd - All rights reserved - Our Privacy Policy